Subscription Policy
Sumvital – Cancel/Change Order Policy
We understand that circumstances may arise where you need to cancel or make changes to your order. At Sumvital, we aim to be as accommodating as possible to ensure a smooth and satisfactory shopping experience. Below are the guidelines for canceling or changing your order.
1. Order Modification Policy
Once an order is successfully placed and payment is confirmed, it enters our processing system. We strive to dispatch orders quickly, so we encourage you to review your order carefully before completing your purchase.
2. Requesting Changes to Your Order
If you wish to modify your order — such as changing items, quantities, or your shipping address — please contact our customer support team as soon as possible.
We will do our best to accommodate your request if the order has not yet entered the processing or shipping stage. However, changes are not guaranteed and are subject to order status and product availability.
3. Order Cancellation
If you decide to cancel your order, please contact our customer support team immediately.
Orders can only be canceled if they have not yet been processed or shipped.
If your order is already being processed or shipped, cancellation is no longer possible. In such cases, you may return the item following our Refunds & Returns Policy.
4. Cancellation of Customized Orders
For personalized or customized items, cancellations may not be possible after a certain time period, as these items are prepared specifically for you. Please contact our customer support team for further assistance.
5. How to Request Modifications or Cancellations
To initiate a change or cancellation, please reach out to our customer support via the Contact Us page or email info@sumvital.com.
Be sure to include your order number and relevant details so we can assist you promptly.
6. Refunds for Canceled Orders
If your order is successfully canceled before processing or shipment, we will initiate a refund to your original payment method within 5–7 business days.
Please note that depending on your payment provider, it may take additional time for the funds to reflect in your account.
7. Order Status Updates
You will receive email notifications about the status of your order, including confirmation of cancellation, modification, or shipping updates.
At Sumvital, your satisfaction is important to us. If you have any questions or require assistance with your order, please don’t hesitate to contact our support team.
Thank you for choosing Sumvital!
– The Sumvital Team