Refund policy

Sumvital – Refunds & Returns Policy

At Sumvital, your satisfaction is our top priority. We strive to provide you with high-quality products and an exceptional shopping experience. Below, you will find our Refunds & Returns Policy, which outlines the guidelines for returning products to us.

1. Returns Eligibility

We accept returns for products that are unused, unopened, and in their original packaging. Due to sanitary reasons, we cannot accept returns if the packaging has been opened or the product has been used. Please inspect your order carefully before opening any sealed items.

2. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team within 7 days of delivery. We may request photographic evidence to assess the issue. Once approved, we’ll provide instructions for the return and offer a replacement at no extra cost.

3. Incorrect Orders

If you receive the wrong item, notify us within 7 days of receipt. We will arrange a return and send a correct replacement or issue a full refund, depending on your preference.

4. Non-Returnable Items

For health and hygiene reasons, we do not accept returns of certain product types, including but not limited to:

  • Personal care items

  • Supplements

  • Opened consumables

  • Any product that has been used or unsealed

Please review the product description carefully before placing an order.

5. Refunds Processing

Once your return is received and inspected, you’ll be notified via email. If approved, your refund will be processed to your original payment method within 7 business days. Please note:

  • Shipping fees are non-refundable

  • Return shipping is the responsibility of the customer (unless the item is faulty or incorrect)

6. How to Initiate a Return

If your item is eligible for return, please contact our support team via our Contact Us page or email info@sumvital.com. We’ll guide you through the return process.

7. Packaging Your Return

Ensure your return is securely packed to avoid damage in transit. We recommend using a trackable shipping service for peace of mind.

8. Exchanges

Due to sanitary regulations, we do not process exchanges for opened or used items. If your item was defective or incorrect, please refer to sections 2 and 3.

We value your trust and are here to support you with any concerns. Thank you for choosing Sumvital — we appreciate your business!

– The Sumvital Team